Effective Date: August 28, 2026
Last Updated: August 28, 2026
Entity: Reset Recovery, LLC (“Reset Recovery,” “we,” “us,” or “our”)
Website: ResetRecoveryHB.com
General Inquiries: contact@resetrecoveryhb.com

At Reset Recovery, we provide medically supervised detoxification, residential treatment, and behavioral healthcare services in Huntington Beach, California. We recognize that seeking recovery support requires immense trust. We are committed to maintaining the highest ethical, legal, and technical standards to protect your personal privacy, confidential health information, and physical safety.
This Privacy Policy describes how we collect, use, safeguard, and disclose information gathered through our website (ResetRecoveryHB.com), digital contact forms, live chat modules, phone consultations, verification of benefits (VOB) portals, and related digital communication channels across the United States.

The confidentiality of alcohol and drug abuse client records maintained by our facility is strictly protected by federal and state statutory frameworks that supersede standard commercial data regulations:

• Health Insurance Portability and Accountability Act (HIPAA): Any Protected Health Information (PHI) transmitted or stored through our clinical intake or communication channels complies with HIPAA Privacy, Security, and Breach Notification rules. All third-party technical vendors handling electronic protected data maintain signed Business Associate Agreements (BAAs).
  
• 42 CFR Part 2 (Federal Confidentiality Regulations): Federal law strictly restricts the disclosure of substance use disorder (SUD) diagnosis, treatment, and referral records without your prior written, signed authorization, except under specific, narrow statutory exceptions (e.g., medical emergencies, valid court orders meeting Part 2 standards).
  
• California Confidentiality of Medical Information Act (CMIA): As a California-licensed residential provider, we adhere to California state confidentiality statutes prohibiting unauthorized disclosure of medical and clinical data.
  

Notice of Privacy Practices (NPP): This Website Privacy Policy applies to online interactions. When you formally initiate intake or admit into care with Reset Recovery, you will receive our separate HIPAA Notice of Privacy Practices, which details your statutory rights concerning treatment records, clinical notes, and billing records.

We collect information across two broad categories:

• Contact Details: Name, email address, phone number, and state of residence.
  
• Intake & Inquiry Data: Self-reported substance use history, mental health questions, details submitted via our "Help for Myself" or "Help for a Loved One" inquiry paths.
  
• Insurance & Verification Data: Health insurance carrier, subscriber ID, group number, policyholder date of birth, and employer information submitted for confidential verification of benefits.
  

• Device & Usage Data: IP address, browser type, device operating system, referring URL, pages viewed, time spent on pages, and network access times.
  
• Cookies & Analytics: Standard analytics cookies used to measure website performance, user flows, and site navigation. We strictly prohibit third-party advertising trackers and tracking pixels from capturing, collecting, or indexing clinical assessment responses, insurance details, or identifiable substance use intake information.
  

We use the information collected solely for legitimate healthcare and administrative purposes:

• Evaluating treatment eligibility, clinical levels of care, and scheduling residential admissions.
  
• Verifying health insurance coverage and benefit limits with your insurance carrier.
  
• Responding to confidential inquiries submitted by you or your designated representative.
  
• Operating, troubleshooting, and maintaining the security and performance of our web infrastructure.
  
• Fulfilling legal, regulatory, accreditation, and licensing compliance obligations.
  

If you provide your mobile phone number to Reset Recovery to receive SMS updates, admission notifications, or verification details:

• No Third-Party Sharing: Mobile information, phone numbers, and SMS opt-in consent data will never be shared, rented, sold, or transferred to third parties or affiliates for marketing or promotional purposes.
  
• Opt-Out & Support: You may opt out of receiving text messages at any time by replying STOP to any SMS message. For assistance, reply HELP or contact our team directly at contact@resetrecoveryhb.com.
  
• Message & Data Rates: Standard carrier message and data rates may apply depending on your mobile service plan.
  

We do not sell, rent, trade, or monetize your personal or medical data. We disclose information only under strict, compliant conditions:

• Qualified Service Organizations & Business Associates: Verified vendors who support our technical, legal, and operational infrastructure (e.g., HIPAA-compliant electronic health records systems, encrypted email services, verified CRM providers) under binding confidentiality and BAA agreements.
  
• Payment & Insurance Verification: Authorized health insurance payers and clearinghouses to verify coverage and process authorized claims.
  
• Legal Requirements: Circumstances where disclosure is required by law, such as a legally binding court order issued in compliance with 42 CFR Part 2 requirements, mandatory child/elder abuse reporting, or immediate prevention of grave bodily harm.
  

Reset Recovery welcomes individuals seeking treatment from throughout California and across state lines nationwide. Depending on your state of residence (including California under CCPA/CPRA, Texas, Virginia, Colorado, and other applicable state frameworks), you may hold specific consumer privacy rights regarding non-medical personal data:

• Right to Know / Access: Request disclosure of the categories and specific pieces of personal information collected.
  
• Right to Delete: Request deletion of non-medical personal information, subject to medical record retention mandates and legal exemptions.
  
• Right to Correct: Request correction of inaccurate personal records.
  
• Right to Non-Discrimination: We do not discriminate against any individual for exercising statutory privacy rights.
  

(Note: Under state consumer privacy statutes including the California Consumer Privacy Act, Protected Health Information [PHI] governed by HIPAA/CMIA and clinical records regulated by 42 CFR Part 2 are legally exempt from consumer privacy deletion requests due to mandatory medical record retention laws.)
To exercise your privacy rights, submit a written request to contact@resetrecoveryhb.com.

We deploy rigorous multi-layered technical, administrative, and physical protections to prevent unauthorized access, alteration, disclosure, or destruction of your information:

• 256-bit Secure Socket Layer (SSL/TLS) data encryption in transit.
  
• Encrypted at-rest database storage for all clinical and intake databases.
  
• Role-based access controls and multi-factor authentication restricted strictly to authorized admissions and clinical staff.
  
• Routine security audits, intrusion detection protocols, and encrypted communications infrastructure.
  

Our website may contain links to external educational resources, state regulatory boards, or accreditation directories. Reset Recovery is not responsible for the privacy policies, data collection procedures, or content of third-party websites. We encourage you to review the privacy notices of any external site you visit.

Our website and programs are directed toward adults seeking adult substance use disorder and dual-diagnosis treatment. We do not knowingly collect personal information online from children under the age of 13 in accordance with the Children’s Online Privacy Protection Act (COPPA).

We reserve the right to modify or update this Website Privacy Policy at any time to reflect operational, clinical, regulatory, or technological changes. The latest revision date at the top of this page will always indicate when changes took effect. Continued use of our website following posted updates constitutes acceptance of the revised terms.

For questions regarding this Privacy Policy, your privacy rights, or our data security protocols, contact our administration:

• Entity: Reset Recovery, LLC
  
• Attention: Privacy Officer / Intake & Admissions
  
• Email: contact@resetrecoveryhb.com
  
• Website: ResetRecoveryHB.com